Shipping policy

Effective Date: August 7, 2026

Thank you for shopping with Allure Up Glow. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

1. Shipping Destinations

We currently ship to selected international destinations, including:

  • United States
  • United Kingdom
  • European countries
  • Other eligible countries as shown during checkout

If your country is not available at checkout, please contact us before placing an order.

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday, excluding public holidays.
  • During high-demand periods, order processing may take slightly longer.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Europe: 7–18 business days
  • Other International Destinations: 10–20 business days

These are estimated delivery times only and may vary due to customs clearance, weather conditions, public holidays, or courier delays.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method selected

Any applicable shipping fees will be displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to become available.

6. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated. Allure Up Glow has no control over these charges and cannot predict their amount.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, contact us immediately. We will do our best to update the address before your order is dispatched.

8. Lost or Delayed Shipments

If your shipment is delayed beyond the estimated delivery time or appears to be lost, please contact us.

We will work with the shipping carrier to investigate and assist in resolving the issue.

9. Damaged Packages

If your package arrives damaged:

  • Take clear photographs of the package and product.
  • Contact us within 48 hours of delivery.
  • Include your order number and photos so we can assist you promptly.

10. Delivery Refusal or Unclaimed Packages

If a shipment is refused by the customer or returned to us due to an incorrect address, failure to pay applicable customs charges, or failure to collect the package, any shipping costs incurred may be deducted from the refund, where applicable.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through our Contact Us page or by email.

Thank you for choosing Allure Up Glow. We appreciate your trust and look forward to serving you.