Refund policy

Effective Date: August 7, 2026

At Allure Up Glow, customer satisfaction is important to us. Due to the nature of skincare and cosmetic products, we have established the following Return & Refund Policy to ensure product safety and fairness for all customers.

1. Returns

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or damaged skincare and cosmetic products, unless the item received is incorrect, damaged during transit, or defective.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The return request must be made within 7 days of delivery.
Proof of purchase (order number or receipt) is required.

2. Damaged, Defective, or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong item

Please contact us within 48 hours of receiving your order with:

Your order number
Clear photographs of the product
Photographs of the shipping package (if damaged)

Once verified, we will, at our discretion:

Send a replacement, or
Issue a full refund to your original payment method.

3. Non-Returnable Items

The following items cannot be returned:

Opened or used skincare or cosmetic products
Products damaged due to misuse or improper storage
Items purchased during clearance or promotional sales (unless damaged or incorrect)
Gift cards (if applicable)

4. Refunds

Once your refund request is approved:

Refunds will be processed to the original payment method.
Processing usually takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

5. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may contact us if you encounter any issues with your order after delivery.

6. Return Shipping

If a return is approved for reasons other than our error, the customer is responsible for return shipping costs.

If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping cost or provide an appropriate solution.

7. Lost or Delayed Shipments

If your package appears lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.